TERMS & POLICIES

Privacy Policy

This Privacy Policy explains how St. Kow Global Crafts Gateway LTD. including its subsidiaries and affiliates, (together referred to as “St. Kow”) handles the personal information that you provide to us on Web sites controlled by St. Kow which link to this Privacy Policy (together referred to as "St. Kow Web Site(s)"). Unless otherwise specifically noted, this Privacy Policy does not apply to personal information collected from you offline, to St. Kow Web Sites (Boxman.ca) that do not link to this Privacy Policy, to non-Canadian residents, or to third-party Web sites to which St. Kow Web Sites (Boxman.ca) may link. Your use of St. Kow Web Sites (Boxman.ca) is subject to this Privacy Policy and the Online Terms of Use.

Please read this Privacy Policy before using St. Kow Web Sites (Boxman.ca) or submitting registry information to us.

What is "registry information" as used in this Privacy Policy?

"Registry information" means information that identifies you or could be used to identify you and which is submitted to and/or collected by St. Kow Web Sites (Boxman.ca). Examples of personal information include your business name, user account name, your postal address, your e-mail address and your telephone number.

How does St. Kow collect information online?

St. Kow collects information in two ways:

  • Personal Information You Submit
  • St. Kow collects personal information that you enter into data fields on St. Kow Web Sites (Boxman.ca). For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for St. Kow programs, contact St. Kow customer service, or respond to St. Kow surveys. To protect your privacy, you should not provide St. Kow with any information that is not specifically requested.
  • Passive Collection of Unidentifiable Information:
  • St. Kow Web Sites (Boxman.ca) may collect information about your visits to St. Kow Web Sites (Boxman.ca) without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer’s hard disk by a Web site.  Web beacons (also referred to as GIF files, pixels or Internet tags) help St. Kow recognize a unique cookie on your browser. Your Internet browser automatically transmits to St. Kow Web Sites (Boxman.ca) some of this unidentifiable information, such as the URL of the Website you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of St. Kow Web Sites (Boxman.ca) easier by allowing St. Kow to provide better service, customize St. Kow Web Sites (Boxman.ca) based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve St. Kow Web Sites (Boxman.ca). Certain features of St. Kow Web Sites (Boxman.ca) may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and St. Kow will not connect additional identifiable information with information collected through the use of such tracking technologies. With respect to limiting or disabling tracking technology please see below “What choices do I have about how St. Kow collects and uses personal information about me?”.

In what circumstances and for what purposes might St. Kow collect and use personal information?

St. Kow will use the personal information you provide through St. Kow Web Sites (Boxman.ca) to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on an St. Kow Web Site, St. Kow may use certain identifying technologies to allow that St. Kow Web Site to "remember" your personal preferences, such as sections of that St. Kow Web Site that you visit frequently and, if you choose, your user ID.  We will only use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding St. Kow’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions if you provided us with your prior opt-in consent for such purposes.

Does St. Kow consolidate personal information?

St. Kow may consolidate the personal information of customers who use St. Kow Web Sites (Boxman.ca). In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design St. Kow Web Sites (Boxman.ca) and St. Kow products, to enhance our research activities, and to facilitate other business functions.St. Kow may share aggregated anonymous information about customers who use the St. Kow Web Sites (Boxman.ca) with its affiliates, partners and other third parties.

What choices do I have about how St. Kow collects and uses personal information about me?

You may always limit the amount and type of personal information that St. Kow receives about you by choosing not to enter any personal information into forms or data fields on St. Kow Web Sites (Boxman.ca). Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of St. Kow Web Sites (Boxman.ca) may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want St. Kow Web Sites (Boxman.ca) to use tracking technologies, such as cookies, to "remember" your personal information, such as user IDs or mailing addresses, on return visits. However, St. Kow Web Sites (Boxman.ca) that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of St. Kow employees, by certain companies with which St. Kow may conduct joint programs, and by third parties with whom St. Kow contracts to carry out business activities for St. Kow. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is St. Kow’s practice to seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, St. Kow’s practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for St. Kow.

St. Kow may transfer your personal information to a country other than your own. Personal information stored in another jurisdiction is subject to the laws of that country and these laws may not provide the same protections as the country where you reside. For example, personal information that is transferred to and stored in the U.S. may be available to the U.S. government or its agencies under a lawful order made in that country.

Does St. Kow share personal information with third parties?

Except as otherwise stated in this, St. Kow will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure.  St. Kow may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. It is St. Kow’s practice to require such third party service providers to keep your personal information confidential and to use your personal information only to perform functions for St. Kow and in accordance with St. Kow’s instructions. St. Kow further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event St. Kow sells one of its product lines or divisions, St. Kow will only transfer your personal information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services.

How does St. Kow secure personal information?

The security of your personal information is important to us.

When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). For purchases made online with credit cards, we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or 3-digit security codes.

We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.

How does St. Kow protect the privacy of children?

St. Kow does not knowingly collect or use any personal information from children (we define "children" as minors younger than 18) on St. Kow Web Sites (Boxman.ca). We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

How may I access or correct personal information or delete it from current customer records?

You may request access to your personal information which is held by St. Kow at any time. With your support, St. Kow will keep personal information accurate and up-to-date. You may request to remove, amend or correct your personal information. Please notify us of your wishes by contacting us in one of the ways specified below.

How long will St. Kow store personal information?

In general, St. Kow will only store your personal information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon St. Kow by applicable law.

How can I contact St. Kow?

If you have questions about the scope, use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an St. Kow business or a particular St. Kow program, please contact us by clicking on the "Contact Us" link on the St. Kow Web Site you are visiting or by e-mailing us at st.kow0688@gmail.com. Alternatively, you may send a letter to the following address:

St. Kow Global Crafts Gateway LTD.

Unit 2, 5288 General Rd, Mississauga, ON L4W 1Z8

In all communications to St. Kow, please include the e-mail address used for registration (if applicable), the St. Kow Web Site address on which you provided any personal information about which you have questions or concerns (e.g. St. Kow.com etc.), and a detailed explanation of your request. If you would like to delete, amend or correct your personal information and are contacting us by e-mail, please put "Deletion Request" or "Amendment/Correction Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

How will I know whether St. Kow has updated this Privacy Policy?

If St. Kow changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Without prejudice to your rights under applicable law, St. Kow reserves the right to amend this Privacy Policy from time to time to reflect technological advancements, legal and regulatory changes and good business practices.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access and shopping experience. For instance, we use a cookie to assign a random number or your computer to enable us to track your cart contents when you are shopping on our site. No other personal information is stored in this cookie file.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 905-625-0688 or via email.

Terms of Use

Effective Date of these Online Terms of Use: December 31, 2013

These Online Terms of Use govern your access to Web sites controlled by St. Kow Global Crafts Gateway LTD., including its subsidiaries and affiliates (together referred to as “St. Kow”), which link to these Online Terms of Use (together referred to as "St. Kow Web Sites (Boxman.ca)"). These Online Terms of Use do not apply to St. Kow Web Sites (Boxman.ca) that do not link to these Online Terms of Use, to non-Canadian residents, or to third-party Web sites to which St. Kow Web Sites (Boxman.ca) may link. Your use of St. Kow Web Sites (Boxman.ca) is subject to these Online Terms of Use and the Privacy Policy.

Without prejudice to your rights under applicable law, St. Kow reserves the right to amend these Online Terms of Use to reflect technological advancements, legal and regulatory changes and good business practices. If St. Kow changes these Online Terms of Use, an updated version of these Online Terms of Use will reflect those changes and we will notify you of such changes by updating the effective date at the top of these Online Terms of Use. By accessing or using the St. Kow Web Sites (Boxman.ca), you agree that you ad, understand, and agree to be bound to the current version of these Online Terms of Use which you may view when accessing the St. Kow Web Sites (Boxman.ca). If you disagree with these Online Terms of Use, or are dissatisfied with the St. Kow Web Sites (Boxman.ca), your sole and exclusive remedy is to discontinue using this St. Kow Web Site.

DISCLAIMERS

You acknowledge and agree that:

  1. Although we strive to provide on the St. Kow Web Sites (Boxman.ca) the latest developments relating to our products and services, and other information about St. Kow, we do not warrant the accuracy, effectiveness and suitability of any information contained in the St. Kow Web Sites (Boxman.ca). Each person assumes full responsibility and all risks arising from use of the St. Kow Web Sites (Boxman.ca). The information is presented "AS IS" and may include technical inaccuracies or typographical errors. St. Kow reserves the right to make additions, deletions, or modifications to the information contained on the St. Kow Web Sites (Boxman.ca) at any time without any prior notification.
  2. St. Kow MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WITH RESPECT TO THE INFORMATION OR CONTENT POSTED ON THE St. Kow Web Sites (Boxman.ca). St. Kow HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, CREATED BY LAW, CONTRACT OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL St. Kow BE LIABLE FOR ANY DAMAGES OF ANY KIND OR NATURE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL (INCLUDING LOSS OF PROFIT) CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE EXISTENCE OR USE OF THE St. Kow Web Sites (Boxman.ca), AND/OR THE INFORMATION OR CONTENT POSTED ON THE St. Kow Web Sites (Boxman.ca), REGARDLESS OF WHETHER St. Kow HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. If any of the above exclusions of warranties is unenforceable in your jurisdiction, the other exclusions listed above will still be given effect to the full extent permitted by that jurisdiction's law.
  3. St. Kow is not responsible, and provides no warranty whatsoever, for the accuracy, effectiveness, timeliness and suitability of any information or content obtained from third parties, including any hyperlinks to or from third-party sites. These links are provided solely as a convenience to you and not as an endorsement by St. Kow of the contents on such third-party Web sites, which are not under the control of St. Kow. Except as otherwise provided on the St. Kow Web Sites (Boxman.ca), St. Kow will not edit, censor or otherwise control any content provided by third parties on any bulletin board, chat room or other similar forums posted on the St. Kow Web Sites (Boxman.ca). Such information should, therefore, be considered as suspect and is not endorsed by St. Kow.
  4. The St. Kow Web Sites (Boxman.ca) may contain forward-looking statements that reflect St. Kow’s current expectation regarding future events and business development. The forward-looking statements involve risks and uncertainties. Actual developments or results could differ materially from those projected and depend on a number of factors including, but not limited to, the success of current research programs, results of pending or future clinical trials, ongoing commercialization of its products, regulatory approvals of pharmaceuticals, validity and enforcement of its patents, the stability of its commercial relationships, and the general economic conditions. St. Kow intends to update the St. Kow Web Sites (Boxman.ca) on a regular basis but assumes no obligation to update any of the content.
  5. The information on St. Kow Web Sites (Boxman.ca) should not be used as a substitute for the advice provided by a physician or other healthcare professional, and must not be used to diagnose or treat a disease or condition. Always consult your physician or other healthcare professional for medical advice and services.

YOUR USE

You understand, acknowledge, and agree to the following:

  1. By using the St. Kow Web Sites (Boxman.ca), you agree not to disrupt or intercept our electronic information posted on the St. Kow Web Sites (Boxman.ca) or on any of our servers. You also agree not to attempt to circumvent any security features of the St. Kow Web Sites (Boxman.ca). Violations of our system or network security may result in civil or criminal liability, and St. Kow will investigate occurrences which may involve such violations and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.
  2. By using the St. Kow Web Sites (Boxman.ca), you agree to abide by all applicable, local, state, provincial, federal and international laws, rules and regulations. You agree that you will not use the St. Kow Web Sites (Boxman.ca) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, and you will not post any material that is obscene, defamatory, profane, libelous, threatening, harassing, abusive, hateful or embarrassing to another person or entity.
  3. You grant to St. Kow the right to use all content you upload or otherwise transmit to the St. Kow Web Sites (Boxman.ca), subject to these Online Terms of Use and St. Kow’s Privacy Policy in any manner St. Kow chooses, including, but not limited, to copying, displaying, performing or publishing it in any format whatsoever, modifying it, incorporating it into other material or making a derivative work based on it. To the extent allowed by applicable law you waive any moral rights you may have to content you upload or otherwise transmit to the Abbott Web Sites (if any).
  4. Except as expressly stated and agreed upon in advance by St. Kow, no confidential relationship shall be established in the event that any user of the St. Kow Web Sites (Boxman.ca) should make any oral, written or electronic communication to St. Kow (such as feedback, questions, comments, suggestions, ideas, etc.). If any St. Kow Web Sites (Boxman.ca) require or request that such information be provided, and that such information contains personal identifying information (e.g., name, address, phone number, email address), St. Kow shall obtain, use and maintain it in a manner consistent with our Privacy Policy. Otherwise, such communication and any information submitted therewith shall be considered non-confidential, and St. Kow shall be free to reproduce, publish or otherwise use such information for any purposes whatsoever including, without limitation, the research, development, manufacture, use or sale of products incorporating such information. The sender of any information to St. Kow is fully responsible for its content, including its truthfulness and accuracy and its non-infringement of any other person's proprietary or privacy rights.

PRODUCT LABELLING

Product names, descriptions and labelling may be of  Canada or another country’s origin, which is not your country of residence. Products may not be available in all countries or may be available under a different brand name, in different strengths, or for different indications. Many of the products listed are available only by prescription through your local healthcare professionals. Except as expressly stated and agreed upon in advance by St. Kow, no director, employee, agent, or representative of St. Kow, its subsidiaries and affiliates are engaged in rendering medical advice, diagnosis, treatment or other medical services that in any way create a physician-patient relationship through the St. Kow Web Sites (Boxman.ca).

INTELLECTUAL PROPERTY

The information, documents, and related graphics published in the St. Kow Web Sites (Boxman.ca) (the "Information") are the sole property of St. Kow, except for information provided by third-party providers under contract to St. Kow. Permission to use the Information is granted, provided that (1) the above copyright notice appears on all copies; (2) use of the Information is for informational and non-commercial or personal use only; (3) the Information is not modified in any way; and (4) no graphics available from this St. Kow Web Site are used separate from accompanying text. St. Kow is not responsible for content provided by third-party providers, and you are prohibited from distribution of such material without permission of the owner of the copyright therein. Except as permitted above, no license or right, express or implied, is granted to any person under any patent, trademark or other proprietary right of St. Kow.

No use of any St. Kow trademark, trade names, trade dress and products in the St. Kow Web Sites (Boxman.ca) may be made without the prior written authorization of St. Kow, except to identify the product or services of the company.

PRIVACY AND SECURITY

St. Kow is committed to safeguarding your privacy online. We understand the importance of privacy to our customers and visitors to the St. Kow Web Sites (Boxman.ca). Our use of personally identifiable information is governed by our Privacy Policy and by accessing and using the St. Kow Web Sites (Boxman.ca), you agree to be bound by that Privacy Policy .

You recognize and agree that when submitting your personally identifiable information to the St. Kow Web Sites (Boxman.ca), while St. Kow has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, St. Kow SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF St. Kow HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, St. Kow DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIED, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless St. Kow, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees (judicial and extra-judicial), regardless of whether they arise out of or are attributable to any act or omission, negligent or otherwise, of St. Kow, arising out of or in connection with (i) your use of the St. Kow Web Sites (Boxman.ca), or any contracts entered into or services or products offered, sold or purchased as a result of any contract initiated on or through the St. Kow Web Sites (Boxman.ca), (ii) your breach of these Online Terms of Use, including any abusive or unlawful behaviour on the part of you or your dependents, or (iii) your infringement of any intellectual property or privacy right of any person. This indemnification provision shall apply to third-party claims as well as claims between you and St. Kow.

LIMITATION OF LIABILITY

St. Kow does not assume any liability for the materials, information and opinions provided on, posted to, or otherwise available through, the St. Kow Web Sites (Boxman.ca). Reliance on these materials, information and opinions is solely at your own risk. St. Kow disclaims any liability for injury or damages resulting from the use of the St. Kow Web Sites (Boxman.ca), or the content contained thereon.

THE St. Kow Web Sites (Boxman.ca), THE SITE CONTENT, AND THE PRODUCTS AND SERVICES PROVIDED ON OR AVAILABLE THROUGH THE St. Kow Web Sites (Boxman.ca) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. IN NO EVENT SHALL St. Kow OR ITS VENDORS, OR THEIR RESPECTIVE DIRECTORS, EMPLOYEES OR AGENTS (HEREINAFTER “St. Kow PARTIES”) BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE St. Kow Web Sites (Boxman.ca), THE SITE CONTENT, ANY SERVICES PROVIDED ON OR THROUGH THE St. Kow Web Sites (Boxman.ca) OR ANY LINKED SITE, INCLUDING ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE St. Kow Web Sites (Boxman.ca) OR THE SITE CONTENT, WHETHER OR NOT THERE IS NEGLIGENCE BY St. Kow AND WHETHER OR NOT St. Kow HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.

You agree that regardless of any applicable law to the contrary, you cannot file a claim or cause of action arising out of or related to the St. Kow Web Sites (Boxman.ca) or these Online Terms of Use more than one (1) year after such claim or cause of action arose.

PLEASE BE AWARE THAT ADDITIONAL LEGAL NOTICES, DISCLAIMERS, AND OTHER TERMS AND CONDITIONS MAY APPLY TO THE St. Kow Web Sites (Boxman.ca).

GENERAL

You agree that these Online Terms of Use and the Privacy Policy describe the entire agreement between us with respect to its subject matter. The St. Kow Web Sites (Boxman.ca) were created and are operated  under Ontario Provincial Laws. The laws of Ontario will control the terms provided in these Online Terms and Conditions, to the extent that the laws of Ontario are not overridden by applicable mandatory law, e.g. consumer protection laws applying to you. If a court of competent jurisdiction finds that any provision of these Online Terms of Use is invalid or unenforceable, you agree that the other provisions of these Online Terms of Use will remain in full force and effect.

Return Policy

All damaged product and/or shortages MUST be reported within 7 days upon receipt of your order. "Damaged product" refers to scratches or bent items that may have occurred during shipping. We do not accept returns for faded products. Our products are designed for Interior Wall Decor and not for outdoor use. Please inspect your order carefully prior to discarding any packing material. If a return or exchange needs to be made, please contact us prior to returning the merchandise for proper instructions. All merchandise must be returned in original cartons and re-sellable condition. Returns are subject to a 15% restocking fee.

 

All products are for decorative use only unless otherwise noted. Our products are made and colored by hand. Therefore, there will be some variations in color, shape, and size. Measurements shown in this catalog are taken from length (side to side) x width (front to back) x height (top to bottom).

 

Final Sale items

In-store or warehouse signage and price tags clearly mark selected items as "Final Sale". In these cases, the prices are marked down often below cost) that we will not accept the merchandise for refund or exchange

 

Price

  1.  All prices listed are wholesale.
  2. All prices subject to change without notice.
  3. All orders are F.O.B. Toronto, Ontario.

Orders

To order, call 905-625-0688.  Our hours are 8:30 a.m. to 5:00 p.m. Monday through Friday.

Opening order is $500.00 minimum. Re-orders are $250.00 minimum.  Orders under $250.00 will not be processed.

Shipping Notice

- Local Pick-up: There's no shipping fee added to Local Pick-up. Please call (416-732-5858 or 647-970-9161) or email (st.kow0688@gmail.com) in advance to arrange pick-up.

- CANPAR shipping freight: As a member of CGTA, Canpar provides us with very competitive shipping rate. Shipping fee will be added to the bill in 1-2 business days after verifying the shipping address.

- In-town delivery: Delivery fee will be added to the bill accordingly. Please contact in advance.

 

Shortages and Damages

  1. All claims for discrepancies and/or damages must be reported within seven (7) days of receipt of shipment.
  2. Measurements shown are taken from the longest lengths of the items: length (side to side) x width (front to back) x height (top to bottom).

FAQ

How Can I Pay?

In-store / Warehouse

We accept Company Cheque, Interac/Debit, cash, Visa, MasterCard and Discover cards.

Online Orders (www.boxman.ca)

We currently accept Tele-Transfer, Visa, MasterCard, Discover and PayPal. Sorry, we do not currently accept gift cards (including Boxman.ca, Visa Giftcards and Mastercard GiftCards).

Regarding PayPal

We reserve the right to decline PayPal orders with an "Unconfirmed Address".

International Orders

As of January 1, 2014, we only accept credit cards from Canada or the US. International payment methods are not accepted at this moment.

Can I Order Over The Phone or Email?

Yes. You can always call 905-625-0688 or send email to st.kow0688@gmail.com for orders.

What’s the MOA (Minimum Order Amount) for each order?

Our opening order MOA is $500, and following order MOA is $250 per order.

How Much Does Shipping Cost?

You pay only what CANPAR shipping charges - we never charge extra handling fees!

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between CANPAR shipping's shipping quote, and our actual shipping cost.

What If I Need To Change Or Cancel To My Order?

As long as your order has not been sent, you can make changes or cancel your order by signing in to My Account using the e-mail and password associated with your order.

 

What Is Your Return Policy?

All damaged product and/or shortages MUST be reported within 7 days upon receipt of your order. "Damaged product" refers to scratches or bent items that may have occurred during shipping. We do not accept returns for faded products. Our products are designed for Interior Wall Decor and not for outdoor use. Please inspect your order carefully prior to discarding any packing material.  If a return or exchange needs to be made, please contact us prior to returning the merchandise for proper instructions.  Returns are subject to a 15% restocking fee.

 

All products are for decorative use only unless otherwise noted.  Our products are made and colored by hand.  Therefore, there will be some variations in color, shape, and size.  Measurements shown in this catalog are taken from length (side to side) x width (front to back) x height (top to bottom).

 

How Long Will It Take To Process My Order?

90% of our orders are shipped within three business day. However, there are a few exceptions.

If your order contains items that are backordered, special order, or limited availability, we will contact you to discuss the order process.

If your order is flagged as a security risk, it will be held until we can verify the information in question.

Once My Order Ships, When Will I Receive It?

It takes normally 3-7 business days for a Canpar shipment in Canada. Some exceptions may apply depending on the address and postcode. We will always confirm with Canpar in regards to the delivery time before we make a shipment.

How to Track My Order?

Every Canpar shipment has a tracking number and it will be provided when you request. Otherwise we will monitor the shipping process for you.

 

Delivery Attempts

CANPAR shipping will attempt to deliver your package once. If no one is home to sign for it and there is no safe place to leave the package, it will be delivered to the CANPAR shipping outlet for your area. You are responsible for picking up the package from this outlet.

If your order is not delivered successfully after one attempt, a paper Delivery Notice will be left for you. In case this notice is lost or not received, you can also find out where to pick up your package by logging in to My Account.

 

My Order Didn't Arrive! What Should I Do?

Before calling to report your package missing, please check your order status by logging in to My Account. If CANPAR shipping attempted to deliver your order once, you may need to pick it up at your local CANPAR shipping outlet.

If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times section above, please contact us right away. We will open an investigation with CANPAR shipping on your behalf. CANPAR shipping investigations take up to five business days for orders shipped to a Canadian address.

We cannot reship or refund your order during this waiting period as orders are usually found and delivered by CANPAR shipping. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

Orders Declared Lost or Stolen: On a case by case basis we will either replace or refund your order at no additional cost to you.

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.